Privacy Policy

This Privacy Policy sets out how Helen Graham, Counselling Talking Therapy uses and protects any information that you give when you use this Website.

Helen Graham, Counselling Talking Therapy (We, Our, Us) are committed to protecting and respecting your Privacy.

For the purpose of the Data Protection Act 1998 (the Act), the Data Controller is: Helen Graham, Counselling Talking Therapy, Metaphysic Clinic, 9 Heworth Road, Concord, Washington, Tyne and Wear, NE37 2PY.

We are committed to ensuring that your information is secured; protecting the confidentiality, availability, authenticity and integrity of your data. In order to prevent unauthorised access or disclosure, we have put in place suitable physical electronic and managerial procedures to safeguard and secure the information we collect whether it is collected, but not limited to, collection online, in person, over the telephone, text, Skype, Facetime or other online or social media applications.  

Information we may collect from you:

Should you need to provide certain information by which you can be identified when using certain sections of the Website, you can be assured that it will only be used in accordance with this Privacy Policy, such as filling in forms on our Website www.counsellingtalkingtherapy.co.uk and also includes information provided at the time of contact, contacting us, booking enquiries, booking information, booking a Therapy session, using our website, or requesting further services.

Guests, visitors or clients choosing to write to us using the Contact Us Form on the website give their consent to being contacted by Helen Graham, Counselling Talking Therapy, in association with their communication using the personal details submitted on the form. Such enquiries may receive an appropriate response however personal details received in this manner will not be shared with any third party without your permission, as outlined below. Information submitted helps us to better understand visitor's needs, improve the service we provide and is kept for internal records only. Details of your visits to our site including, but not limited to, traffic data, location data and other communication data, whether this is required for our own billing purposes of otherwise, and the resources that you access may be held by the Data Controller.  

Your personal data and how we collect it:

Personal Data is any information relating to a person who is identifiable, either directly or inderectly, from your data. This may include your name and contact details, including but not limited to, telephone number, address, email address, Skype Contact name, and, any information or messages you may have provided, and details related to any services you may have purchased. It may also include specific data relating to, but not limited to, your health. This data is collected from your interaction with this Website, from any communications including telephone whether by phone or text online such as Skype, Facetime, or Social Media application but not limited to or if in the case of a one to one therapy treatment, whether face to face or online or from paper based forms.

Usage and processing of your personal data:

We will use your personal data only for the following legally based purposes which is based on your consent to supply your personal information in relation to the purchasing of services, receiving information about services, but not limited to, in which we are legally obliged to comply:

To process orders for service, whether online, in person, over the telephone, but not limited to.

To keep your personal data and information following one to one Therapy consultations.

To maintain your personal data for our own records and accounts.

We will process your personal data by keeping your data up to date, storing it and destroying it within a reasonable timescale following cessation of services (please see below as to how long we keep your personal data), to ensure we have the appropriate procedures in place to protect your personal data, by protacting your personal data from any unauthorised disclosure, loss or misuse and by only retaining necessary data in order to provide the purposes as outlined above.

Our legal basis for handling of your personal data:

To honour our conceptual commitments to you, or where you have requested that we do something before entering into a contract with you.

Consent; where required by law, and in some other cases, we handle personal data on the basis of your implied or express consent to take, retain and process records for Therapy sessions.

Legal compliance; we need to use and disclose personal data in certain ways to comply with our legal obligations.

Retention of your personal data:

Your personal data and information will be held no longer than is necessary for the purpose in which we have obtained it in order to provide services or information to you. In relation to personal therapy sessions that are on a one to one basis, any personal information, case notes, paper format within 7 years of the last therapy session. Any information relating to accounts, eg booking payments and receipts, will be kept for 7 years and all other information will be kept based on the minimum retention periods required by law or regulations. Personal information on electronic devices will be permenantly deleted after the final therapy session.

Disclosure of your Information:

We may disclose your personal information to third parties as follows:

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. In this circumstance, we will endeavour to seek your permission before any disclosure is made.

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of and other agrreements; or to protect the rights, property, or safety of, our customers, or others. This includes exchanging information with other companies and organisation for the purposes of fraud protection.

Authorised third parites with whom we share your personal information, in relation to the processing of payment for servies; including PayPal, Helen Graham, Counselling Talking Therapy bank account, to the extent that is necessary to meet our contractual obligations for the provision of services.

Your rights under the Data Protection Act:

Data protection laws give you a number of rights (unless subject to exemption under current regulations) which you may exercise at any time. The rights include:

The right to have a copy of your information;

The right to ask for information to be erased or restricted;

The right to have information corrected if inaccurate;

The right to have information to be transferred to a third party;

The right to withraw your consent to the processing of your data at anytime and object to the processing of your personal data;

The right to request a restriction on processing personal data where there is a dispute:

To request details of personal information which we hold about you under the Data Protection Act 1998 and under the General Data Protection Regulation (GDPR) 2018. A small fee will be payable. If you would like a copy of the information held on you please write to Helen Graham, Counselling Talking Therapy, Metaphysic Clinic, 9 Heworth Road, Concord, Washington, Tyne and Wear, NE37 2PY.

If you believe that any information we are holding about you is incorrect or incomplete, please write to the above address or email: counsellingtalkingtherapy@gmail.com as soon as possible. We will promptly correct any information found to be incorrect.

Social Media Platforms:

All communication, engagement and actions taken through external social media platforms that this Website and its owners participate on are custom to the terms and conditions, as well as the privacy policies held with each social media platform respectively.

This Website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to make contact via communication channels such as by email or telephone. Counselling Talking Therapy would urge users to use social media platforms wisely with regard to privacy and personal details.

This Website uses social sharing buttons which help to share content directly from web pages to social media platforms. Users are advised to use the social media sharing buttons at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Shortened Links In Social Media:

This Website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls (web addresses).

Users are advised to take caution and good judgment before clicking any shortened urls published on social media platforms by this Website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking, and therefore this Website and its owners cannot be held liable for an damages or implications caused by visiting any shortened links.

IP Addresses:

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

Information about our use of cookies:

Cookies are used to collect information about how people use the Website. This informs how we imporve the Website for future use and helps us ensure our Website is meeting visitors and clients needs. Cookies store information about what pages people visit, how long they are on our Website, how they got there and what they click on.

Analytics cookies do not collect or store visitors or clients personal information (for example, names or addresses), so this cannot be used to identify individuals.

Our Website uses cookies to distinguish you from other uses of our Website. This helps us to provide you with a good experience when you browse our Website and also allows us to improve our Website. By continuing to browse our Website, you are agreeing to our use of cookies.

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our Website.

You can choose to enable or disable cookies in your internet browser. By default, most internet browsers accept cookies but this can be changed. For further details please consult the help menu in your internet browser.

You can choose to delete cookies at any time however you may lose any information that enables you to access our Website more quickly and efficiently.

It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.

Except for essential cookies, all cookies will be kept in accorance with your browser settings.

If you are unhappy with how we respond to your queries or any aspect of processing of your information, you are entitled to complain to the Information Commissioner's Office, who regulate the handling of personal information. Their address is Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF. Further details can be found via their website, https://ico.org.uk

Changes to our Privacy Policy:

Helen Graham, Counselling Talking Therapy may change this Privacy Policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

This Privacy Policy was last updated 13 November 2018.

Questions, comments and requests regarding this Privacy Policy are welcomed and can be sent to us in writting using the details set out above or on our CONTACT HELEN page, or by email at counsellingtalkingtherapy@gmail.com.