Terms & Conditions of Use (Website): 


These Terms & Conditions (Terms) (together with the documents referred to in it) tell you the Terms of use on which you may make use of our Website, (Website), as a guest, visitor, client (You). Use of our Website includes accessing or browsing our Website.


The Services are provided by Counselling Talking Therapy (We, Our, Us).


Please read these Terms carefully before you start to use our Website, as these will apply to your use of our Website. We recommend that you print a copy of these Terms for future reference.


By using our Website, you confirm that you accept these Terms and Privacy Policy and that you agree to comply with them.


If you continue to browse and use our Website, you are agreeing to comply with and be bound by the Terms detailed in these Terms, which together with our Privacy Policy govern 'Counselling Talking Therapy' relationship with you in relation to our Website. If you are unhappy with any aspect of our Terms, then you should contact us before booking a service by email at [email protected] or via the CONTACT HELEN page on our Website.


Only persons aged 18 years or over may access our Website and use the services offered by us.


Other applicable terms:


These Terms refer to our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our Website, you consent to such processing and you warrant that all data provided by you is accurate.


Changes to these terms:


We may revise these Terms of use at any time by amending this page.


Please check this page from time to time to take notice of any changes we have made, as they are binding on you.


The changes made to these Terms will come into effect as soon as they are posted on our Website. By continuing to use the Services you will be deemed to accept such variations of these Terms.


Some of the provisions contained in these Terms may also be susperseded by provisions or notices published elsewhere on the Website.


Changes to our Website:


We may update our Website from time to time, and may change the content at any time. However, please note that any of the content on our Website may be out of date at any given time, and we are under no obligation to update it.


We do not guarantee that our Website, or any content on it, will be free from errors or omissions.


Accessing our site:


Our Website is made available free of charge. All texts and images on our Website are the property of x`aZKO


We do not guarantee that our Website, or any content on it, will always be available or be uninterrupted. Access to our Website is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our Website without notice. We will not be liable to you if for any reason our Website is unavailable at any time or for any period.


You are responsible for making all arrangements necessary for you to have access to our Website.


You are also responsible for ensuring that all persons who access our Website through your internet connection are aware of these Terms of use and other applicable Terms and conditions, Privacy Policy, and that they comply with them.


Unauthorised use of our Website may give rise to a claim for damages, and, or, be a criminal offence.


Limitation of our liability:


Nothing in these Terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.


To the extent permitted by law, we exclude all conditions, warranties, representations or other Terms which may apply to our Website or any content on it, whether express or implied.


Your use of any information or materials on our Website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any Services or information available through our Website meet your specific requirements.


We will not be liable to any guest, visitor, client for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:


  • use of, or inability to use, our Website; or

  • use of or reliance on any content displayed on our Website.


Please note that we only provide our Website for domestic and private use. You agree not to use our Website for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.


We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Website or to your downloading of any content on it, or on any website linked to it.


We assume no responsibility for the content of any websites linked on our website. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.




We do not guarantee that our Website will be secure or free from bugs or viruses.


You are responsible for configuring your information technology, computer programmes and platform in order to access our Website. You should use your own virus protection software.


You must not misuse our Website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to our website. You must not attack our Website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately.


Linking to our website:


You may link to our HOME page of our Website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.


You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.


You must not establish a link to our Website in any website that is not owned by you.


Our Website must not be framed on any other site, nor may you create a link to any part of our Website other than the home page.


We reserve the right to withdraw linking permission without notice.


If you wish to make any use of content on our Website other than that set out above, please contact us via the details set out on our CONTACT HELEN page.


Third party links and resources in our Website:


Where our Website contains links to other sites and resources provided by third parties, these links are provided for your information only.


We have no control over the contents of those websites or resources.


Description of's service:


We may change the format and content of the Services offered for any services or the provision of any Equivalent Service at any time.


Please note that when you decide to purchase services the resulting legal contract is between you and Counselling Talking Therapy and such contract shall comprise of these Terms, the date and time confirmation of your order and the applicable details on the Service page and you agree to be bound by all such provisions.


You should carefully review the Terms, the date and time confirmation of your order and the applicable details on the Service page in relation to the order. If there is any conflict or inconsistency between these Terms and the date and time confirmation of your order or the applicable details on the Service page, these Terms shall prevail to the extent of the conflict or inconsistency.


We cannot give any undertaking, that services you purchase through our Website will be of satisfactory quality, and this and any other such warranties (whether express or implied) are disclaimed by us absolutely to the fullest extent permitted by law. This disclaimer does not affect your statutory rights against Counselling Talking Therapy.


We may terminate or suspend the operation of the Services, or terminate or suspend provision of any services offered through the Services, or any Equivalent Service for support or maintenance work, in order to update content or for any other reason. We may do this at any time and without notice.


Because public networks, such as internet and mobile phone networks, occasionally experience disruptions, we cannot guarantee the Service or Equivalent Service will be available at all times. Although we strive to provide the most reliable Services possible, interruptions and delays in using the Services or an Equivalent Service are unavoidable and we disclaim any liability from damages resulting from such problems.


Information from the Services may contain technical inaccuracies or typographical errors. We attempt to make its descriptions as accurate as possible but we do not warrant that the content in the Services is accurate, complete, reliable, current or error free.


How contracts are formed:


Each order you place shall be deemed to be an offer by you to purchase the Services specified within it, subject to the Terms and the applicable details on the Service page.


The decision as to whether to accept any order from you is at our sole discretion.


No order shall be deemed to be accepted until we issue a date and time confirmation of order. The contract between you and us will relate only to those Services notified in the date and time confirmation of order.


Payment methods:


Purchases for services you may make with Counselling Talking Therapy may only be paid for using the payment methods we make available from time to time through our payment facility, PayPal for Skype, FaceTime or Phone Services, Cash, Cheque or PayPal for Face to Face Services.


Payment must be made before the commencement of the Service (session) and once a date and time are confirmed a contract will be in force.


You warrant that all details provided to us for the purpose of your order will be correct.


Refusal of transaction:


We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of so refusing or by reason of unwinding or suspending any transaction after processing has begun.


Force majeure:


Where we are prevented from or delayed in carrying out obligations under these Terms due to circumstances beyond our reasonable control including, without limitation, acts of God, governmental actions, war or national emergency, riot, civil commotion, fire, explosion, flood, inclement weather, epidemic, lock-outs, strikes or other labour disputes (whether or not relating to our workforce), then our performance of our obligations shall be postponed for the period of time that the circumstances continue.




The client, visitor, guest (You) will give at least 24 hours written notice prior to the appointment date and time, in which to cancel an order for a cancellable Service by notifying us in writing (email [email protected], text 07933 709399, CONTACT HELEN page of the Website). In such circumstances, where sufficient appropriate notice is given in writing a full refund shall be made.




In the event that any of these terms is held to be invalid or unenforceable, the remainder of these terms shall remain valid and enforceable.




This website contains material which is owned by or licensed by us. This material includes, but is not limited to the design layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these Terms.


Cookie Policy:


By visiting this website with your browser settings adjusted to allow cookies, you are consenting to Helen Graham Counselling Talking Therapy using cookies for the purposes outlined below in order to provide you with a fully functional online experience.


The data we collect through these cookies is solely for the purpose of enhancing our website and your browsing experience.  It is never used to identify you and we would never share or sell on this data.


What is a cookie?


A cookie is a small text file which is downloaded and stored on your computer or mobile device by websites that you visit. Where cookie technology is not available, an anonymous identifier may be used. An anonymous identifier is a random string of characters used for the same purposes as a cookie.


The information stored within any given cookie can only be accessed by the website that created it and cookies are limited to communicating only the information that you have disclosed to the site.


Google Analytic Cookies:


Google Analytics use cookies (or, if applicable, anonymous identifiers) to collect data that helps us understand how people are using the site. We use this information to identify how and where we can improve the customer experience, and to help us determine where our ads will be most effective online. The data collected through these cookies is anonymous, does not collect specific customer data.


Applicable law:


If you are a consumer, please note that these Terms of use, its subject matter and its formation, are governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.


If you are a business, these Terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.


Third Party Rights:


No person who is not a party to these Terms shall have any rights to enforce any term under the contracts (Rights of Third Parties) Act 1999. Nothing in these Terms is intended nor shall affect any of your statutory rights that may be legally excluded.




Without prejudice to any others rights or remedies, Counselling Talking Therapy may limit, suspend or terminate this Agreement and your use of the Services with immediate effect. If you have breached the terms of this agreement or if Counselling Talking Therapy suspects that you have breached the terms of this Agreement. Upon termination of this Agreement for whatever reason: (a)  all rights to use the Services shall immediately terminate; (b) you will immediately cease any and all use of the Services and (c) you will destroy and/or delete all the copies of the Services in your possession or within your control. Counselling Talking Therapy reserves the right to modify, suspend or discontinue provision or operation of the Services at any time, and will endeavour to warn you in advance of any such modification suspension or discontinuation.




General comments about the Website are welcome, please contact us via the FEEDBACK link. Complaints must be directed to Counselling Talking Therapy through the CONTACT HELEN page for resolution directly with us.


These Terms were last updated 12 July 2016.


Thank you for visiting our Website.

Welcome to our Website

Counselling Talking Therapy

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that any help you are looking for

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The Services are designed for your convenience and if you have any comments or problems and any questions regarding any part of the Services featured, please CONTACT HELEN or send an email to [email protected]. If you have experienced technical problems while using the Website please contact us via email or phone 07933 709399.