Privacy Policy


This Privacy Policy sets out how Counselling Talking Therapy uses and protects any information that you give Counselling Talking Therapy when you use this website.


Counselling Talking Therapy (We, Our, Us) are committed to protecting and respecting your Privacy.


For the purpose of the Data Protection Act 1998 (the Act), the Data Controller is: Helen Graham, Counselling Talking Therapy, Metaphysic Clinic, 9 Heworth Road, Concord, Washington, Tyne and Wear, NE37 2PY.


Information we may collect from you:


Should you need to provide certain information by which you can be identified when using certain sections of the website, you can be assured that it will only be used in accordance with this Privacy Policy.


We may collect and process the following data about you:


Information that you provide by filling in forms on our Website This includes information provided at the time of Contact, contacting us, booking enquires, booking information, booking a counselling consultation or counselling session using our Website, subscribing to our service, posting material or requesting further information or services.


If you Contact us, we may keep a record of that correspondence.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical electronic and managerial procedures to safeguard and secure the information we collect online.


Guests, visitors or clients choosing to write to us using the feedback form on the website give their consent to being contacted by Counselling Talking Therapy in association with their communication using the personal details submitted on the form. Such enquiries may receive an appropriate response however personal details received in this manner will not be shared with any third party without your permission.


Information submitted helps us to better understand visitors needs, improve the service we provide and is kept for internal records only.


Details of your visits to our site including, but not limited to, traffic data, location data and other communication data, whether this is required for our own billing purposes or otherwise, and the resources that you access may be held by the Data Controller.


Any information held by your us Counselling Talking Therapy is protected by the Data Protection Act, and any paper copy of any information you provide will be kept in a locked filing cabinet.


IP addresses:


We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.


Information about our use of cookies:


Cookies are used to collect information about how people use the website. This informs how we improve the website for future use and helps us ensure our Website is meeting visitors and clients needs. Cookies store information about what pages people visit, how long they are on our Website, how they got there and what they click on.


Analytics cookies do not collect or store visitors or clients personal information (for example, names or addresses), so this cannot be used to identify individuals.


Our website uses cookies to distinguish you from other users of our Website. This helps us to provide you with a good experience when you browse our Website and also allows us to improve our Website. By continuing to browse our Website, you are agreeing to our use of cookies.


You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our Website.


You can choose to enable or disable cookies in your internet browser. By default, most internet browsers accept cookies but this can be changed. For further details, please consult the help menu in your internet browser.


You can choose to delete cookies at any time however you may lose any information that enables you to access our Website more quickly and efficiently.


It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.


Except for essential cookies, all cookies will be kept in accordance with your browser settings.


Disclosure of your information:


We may disclose your personal information to third parties as follows:


We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. In this circumstance, we will endeavour to seek your permission before any disclosure is made.


If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms of and other agreements; or to protect the rights, property, or safety of, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection.


You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Helen Graham, Counselling Talking Therapy, Metaphysic Clinic, 9 Heworth Road, Concord, Washington, Tyne and Wear, NE37 2PY.


If you believe that any information we are holding about you is incorrect or incomplete, please write to the above address or email, as soon as possible. We will promptly correct any information found to be incorrect.


Changes to our Privacy Policy:


Counselling Talking Therapy may change this Privacy Policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.


This Privacy Policy was last updated 12 July 2016.


Questions, comments and requests regarding this Privacy Policy are welcomed and can be sent to us in writting using the details set out above or on our CONTACT HELEN page, or by email at

This Policy, together with our Terms and any other documents referred to on it, sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following Policy detailed below carefully to understand our views and practices regarding your personal data and how we will treat it.

Counselling Talking Therapy

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